Terms of Service

Terms of Service

Last updated: 29 September 2026. This website, tryprimehour.com, is operated by Primehour. By using the website or placing an order, you agree to these terms. These terms do not remove any consumer rights you have under applicable law.

Products and information

We aim to describe products accurately. Product details, ingredients, directions, availability and prices may change; please review the product page and label before use. Information on this site is general and is not a substitute for professional medical advice. If you have a medical condition, take medication or have questions about whether a supplement is right for you, seek advice from a qualified healthcare professional before use.

Orders, prices and payment

Prices and delivery charges are shown at checkout before you submit an order. We may correct a clear pricing or listing error before accepting an order and will contact you if this affects your purchase. Placing an order does not guarantee acceptance; we may decline or cancel an order if an item is unavailable, payment cannot be completed or we reasonably suspect fraud. If we cancel after taking payment, we will refund the amount paid for the cancelled item.

Delivery

Available delivery destinations, charges and any estimated delivery times are shown at checkout. We will provide order updates using the contact details you give us. Please make sure your delivery address is accurate and contact us promptly if you need to correct it. If we cannot deliver within an agreed time, we will contact you about your options. UK consumers retain their statutory delivery rights.

Returns, cancellations and refunds

Our Refund Policy explains the 90-day HARD+ money-back promise, change-of-mind cancellation rights, return costs and refunds. Your statutory rights for faulty or misdescribed goods always apply.

Subscriptions, if offered

If you select a subscription at checkout, the frequency, recurring price and any discount will be displayed before purchase. You can request cancellation of future renewals by contacting us through our Contact page before the next renewal is processed. Cancelling a subscription does not cancel an order already processed; the Refund Policy applies to goods supplied under that order. If no subscription option is presented at checkout, your purchase is a one-time order.

Website use and intellectual property

You may use this site for lawful personal shopping. Do not interfere with its operation, misuse the checkout or use our content in a way that infringes rights. The Primehour name, original website content and branding belong to their respective owners and may not be reused without permission. Third-party payment and platform services may have their own terms.

Privacy

Our Privacy Policy explains how personal information is handled. We use the details you provide to process orders and communicate with you.

Changes and liability

We may update these terms by posting a revised version on this page. The terms in effect when an order is placed apply to that order. Nothing in these terms excludes liability that cannot lawfully be excluded, or limits your statutory rights. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was made.

Contact and governing law

For questions or complaints, contact us through our Contact page. Our business contact details are also listed in the Privacy Policy. These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections in the country where you live.